Avelor is a Netherlands-based online store curating genuine watches and accessories from trusted European distributors. Every piece is 100% authentic—never replicas—and chosen for timeless design and everyday elegance.
Enjoy fast EU shipping, secure payments, and hassle-free returns. Have a question? We’re here to help and always transparent about our sourcing.
Shipping policy
Last updated: October 2025
1. General Information
All orders are subject to product availability. If an item in your order is unavailable, we will notify you immediately and refund you the total amount of your purchase using the original payment method.
2. Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Please note that orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Locations
We currently ship orders within the European Union, the United Kingdom, and selected international destinations.
Shipping availability and delivery times may vary depending on the destination.
4. Delivery Time
Estimated delivery time after dispatch:
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Netherlands & Belgium: 1–3 business days
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Rest of Europe: 3–7 business days
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International orders: 7–14 business days
Delivery times are estimates and may vary due to courier delays, customs, or other unforeseen factors.
5. Shipping Fees
Shipping costs are calculated at checkout and depend on the destination, weight, and value of the order.
We occasionally offer free shipping promotions, which will be clearly stated on our website.
6. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information.
If you do not receive this email within 3 days of placing your order, please check your spam folder or contact our support team.
7. Customs, Duties, and Taxes
For international orders outside the EU, additional customs fees or import duties may apply.
These charges are the responsibility of the customer and are not included in the product or shipping costs.
8. Lost or Damaged Parcels
Avelor is not responsible for packages lost or damaged during transit.
If your parcel arrives damaged, please contact us immediately at support@avelorwatches.com within 48 hours of delivery and include photos of the damage.
9. Order Changes & Cancellations
Once your order has been processed, it cannot be modified or cancelled.
If you wish to cancel an order before it ships, please contact us as soon as possible — we will do our best to accommodate your request.
10. Contact Information
For any questions about this Shipping Policy, please contact our Customer Service team:
📩 Email: support@avelorwatches.com
🌐 Website: avelorwatches.com
