Avelor is a Netherlands-based online store curating genuine watches and accessories from trusted European distributors. Every piece is 100% authentic—never replicas—and chosen for timeless design and everyday elegance.
Enjoy fast EU shipping, secure payments, and hassle-free returns. Have a question? We’re here to help and always transparent about our sourcing.
FAQ
Q: How can I place an order?
A: Simply add your chosen item to the cart, proceed to checkout, and complete payment using one of our secure payment methods. You’ll receive an email confirmation once your order is placed.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay, and other trusted EU payment gateways provided through Shopify Payments.
Q: Is my payment information safe?
A: Yes — all transactions are encrypted and processed securely via our verified payment partners. Avelor does not store your card details.
🚚 Shipping & Delivery
Q: How long does delivery take?
A:
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Netherlands & Belgium: 1–3 business days
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Rest of Europe: 3–7 business days
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International: 7–14 business days
Q: Do you offer same-day or next-day delivery?
A: In some regions, yes. Selected items may qualify for “Vandaag besteld, morgen thuis” next-day delivery. Availability depends on product location and stock.
Q: How can I track my order?
A: You’ll receive a tracking link by email once your order is dispatched.
🔁 Returns & Exchanges
Q: Can I return my order?
A: Yes, you can return unused items within 14 days of delivery. Please see our Return & Refund Policy for details.
Q: Who pays for the return shipping?
A: The customer is responsible for return shipping costs unless the item was damaged, incorrect, or defective.
🕒 Products & Authenticity
Q: Are Avelor products authentic?
A: 100%. All our items are sourced from verified European suppliers and official brand distributors.
Q: Do your watches come with a warranty?
A: Yes — all watches include a 12-month warranty covering manufacturing defects.
💬 Customer Support
Q: How can I reach you?
A: You can contact us at support@avelorwatches.com or use our Contact Form.
Our support team responds within 24 hours on business days.
🎁 Promotions & Gift Orders
Q: Do you offer gift wrapping?
A: Yes — elegant gift packaging is available for selected items during checkout.
Q: How do I use a discount code?
A: Enter your promo code at checkout before completing your payment.
⚙️ Other Questions
Didn’t find your answer here?
💌 Contact us anytime — our customer care team will gladly assist you.
